Shipping Policy – Fast & Reliable Delivery from Ilias and Sons

At Ilias and Sons, we take pride in delivering our award-winning Greek extra virgin olive oils, organic olives, and balsamic glazes with secure packaging and reliable shipping partners. All orders ship from our facility in Ottawa, Ontario, Canada (Postal Code: K2B 6Y3) using trusted carriers such as:

📦 FedEx
📦 UPS
📦 Canada Post
📦 Canpar
📦 DHL
📦 Dicom

We ensure fast and secure delivery across Canada, the United States, and worldwide.

Shipping Costs & Checkout Process

✔ Transparent Pricing – Shipping costs are displayed at checkout before completing payment.
✔ Secure Payment Processing – If using PayPal, you will be directed to their secure payment page to enter your billing and shipping address.
✔ Real-Time Shipping Rates – Once your address is confirmed, our system calculates applicable shipping rates based on your location and order weight.
✔ No Hidden Fees – You will not be charged until you confirm the total cost, including shipping.

Shop with confidence knowing that your order is handled with care and efficiency.

Damaged Shipments

At Ilias and Sons, we take every precaution to ensure that your high-phenolic olive oil, organic olives, and balsamic glazes arrive undamaged. However, in the rare case of damaged merchandise, please contact us within 4 days of receipt at help@iliasandsons.com with:

✔ Your invoice number
✔ A clear photo of the damaged item
✔ The product name

We will work swiftly to resolve the issue.

International Shipping & Customs

We proudly ship our Greek extra virgin olive oil and gourmet products worldwide. If you are ordering from outside Canada, please note:

✔ Customs & Duties – International orders may be subject to duties, national taxes, and brokerage fees imposed by your country.
✔ Shipping Regulations – Local import laws and restrictions may apply. We recommend checking with your customs office before placing an order.
✔ Customer Responsibility – The recipient is fully responsible for any import fees or taxes applied by their country.

We strive to make international shipping as smooth as possible, but customs clearance times may vary.